Terms & Privacy

Applicable Laws

• The Digital Personal Data Protection Act, 2023, together with all rules, regulations, notifications, and amendments issued thereunder.
• The Information Technology Act, 2000, as amended.
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended.
• The Consumer Protection Act, 2019, together with applicable consumer protection rules and regulations.
• The Companies Act, 2013.
• Applicable laws governing electronic records, electronic contracts, digital communications, cybersecurity, payment services, transportation, education, child safety, taxation, and any other applicable central, state, or local legislation governing the services provided by TENXPLUS.

Token Amount

A token amount reserves a student's seat, route capacity, and operational resources. The token amount is fully refundable, excluding applicable GST, if the subscription is cancelled within three (3) calendar days from the commencement of the subscribed service. Once the subscribed service has been active for more than three (3) calendar days, the token amount becomes non-refundable. Once the token validity or reservation period has expired, the token amount shall not be refundable under any circumstances.

Subscription Refunds

Where a subscription is cancelled after the initial three (3) day refund window but before the expiry of the subscribed service period, any eligible refund shall be calculated on a pro-rata basis for the unused portion of the subscription. Refunds shall be calculated after deducting: Non-refundable Token Amount; Applicable GST and other statutory taxes already remitted; Additional services or optional add-ons already consumed; Outstanding dues or unpaid charges; Applicable Cancellation Charges. GST paid to statutory authorities shall not be refundable except where required under applicable law.

Cancellation Charges

Where a customer requests cancellation after the applicable token period has concluded, a Cancellation Charge of ₹10,000 (Indian Rupees Ten Thousand only) shall apply. This charge covers route restructuring, operational planning, seat reservation, administrative processing, and associated service commitments already undertaken by ZeroMoblt.

Trip Refunds

If ZeroMoblt is unable to provide a scheduled trip due to operational delays, vehicle unavailability, driver replacement delays, or other service failures attributable to ZeroMoblt, and the customer reasonably arranges an alternative mode of transportation at their own expense, ZeroMoblt may refund the fare attributable to the affected trip. Trip refunds are subject to reasonable verification and may require supporting information or documentation. ZeroMoblt may, at its discretion, provide either a monetary refund, a service credit, a replacement trip, or another commercially reasonable remedy.

Non-Refundable Charges

The following amounts are generally non-refundable unless otherwise required by applicable law: GST and other statutory taxes already remitted; Token Amount after the initial three (3) day refund window; Charges for services already delivered; Third-party charges incurred on behalf of the customer; Verification, onboarding, customization, or administrative fees that have already been utilized.

Processing of Refunds

Approved refunds shall ordinarily be processed to the original payment method or another mutually agreed payment mechanism within a reasonable period, subject to banking timelines and applicable legal requirements.

Exceptional Circumstances

Nothing in this policy limits any rights available to consumers under applicable law. ZeroMoblt may, acting reasonably and in the interest of customer safety or fairness, waive or modify any refund or cancellation charge in exceptional circumstances, including but not limited to prolonged medical emergencies, relocation, prolonged suspension of services by ZeroMoblt, force majeure events, or other circumstances that materially affect the customer's ability to use the subscribed service.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. This includes information such as name, date of birth, address, location, telephone/mobile number, email ID and any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as live location, bank account or payment instrument information. We may collect location data during active trips for safety and service delivery purposes.

Usage

We use personal data to provide the services you request. This includes coordinating pickups, transportation, and drop-offs; assigning routes, vehicles, and drivers; sending safety and arrival notifications; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about service updates; customising your experience; detecting and protecting against error, fraud and other criminal activity; enforcing our terms and conditions; and conducting operational analysis.

Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services. We may disclose personal data to third parties such as assigned drivers, attendants, mobility providers, technology and hosting providers, payment processors, and verification services acting on our behalf. We may disclose personal data to government agencies or authorised law enforcement agencies if required to do so by law or to protect life and safety.

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable technical and organizational security practices and procedures, including access controls, role-based permissions, authentication measures, and audit records. However, the transmission of information is not completely secure for reasons beyond our control. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer. Please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Verifiable Parental or Guardian Consent

Before processing the personal data of a Child, TENXPLUS CREATIONS PRIVATE LIMITED will obtain verifiable consent from the Child's parent or lawful guardian where required under applicable law. The parent or lawful guardian represents that they are legally authorized to provide consent on behalf of the Child, have reviewed this Privacy Policy, consent to the processing of the Child's personal data for the purposes described, and will provide accurate and current information. We may take reasonable steps to verify the identity and authority of the person providing consent. Where a school, college, educational institution, or other organization provides a Child's personal data to ZeroMoblt, that organization must confirm that it has the lawful authority, permissions, notices, and consents necessary to provide the data and enable its processing.

Personal Data We May Process About a Child

Subject to applicable consent and legal requirements, we may process information reasonably necessary to provide and secure the requested mobility service, including: the Child's name, photograph, identifier, age or age range; school, college, campus, class, or institutional affiliation; parent, guardian, and emergency-contact details; residential area and designated pickup or drop location; assigned vehicle, route, schedule, driver, attendant, or supervisor; boarding, deboarding, attendance, handover, and trip-status records; live location during an active trip or mobility-related safety event; relevant ride and route history; safety, support, complaint, and incident records; and device or identity credentials used to authenticate the Child for a mobility service. We will not knowingly collect personal data about a Child that is not reasonably necessary for providing, securing, administering, or complying with the requested service.

How We Use a Child's Personal Data

A Child's personal data may be processed only for purposes connected with the requested service, including: confirming the Child's identity and service eligibility; creating and managing mobility subscriptions; assigning routes, vehicles, drivers, attendants, or supervisors; coordinating pickups, boarding, transportation, deboarding, and handovers; displaying an active trip's location and estimated arrival time to authorized persons; sending mobility, safety, delay, arrival, departure, and emergency notifications; preventing unauthorized access, impersonation, or misuse; responding to safety incidents, emergencies, complaints, or disputes; maintaining legally required operational, payment, safety, or compliance records; and improving service reliability through aggregated or anonymized operational analysis.

Location Data Is Not Behavioural Tracking

ZeroMoblt may process a Child's location only where reasonably necessary to provide an authorized mobility, safety, identity, or emergency-response service. This includes processing location during a scheduled or active trip, boarding, deboarding, or authorized handover, navigation to an assigned vehicle or designated location, a safety alert or emergency event, or another mobility service expressly enabled by the parent or lawful guardian. ZeroMoblt does not use a Child's location, ride history, activity, or interactions to create advertising profiles, infer commercial preferences, or track the Child for behavioural advertising. Unless a separate service has been expressly activated with valid consent, ZeroMoblt will not continuously track a Child outside an active or authorized mobility-related service.

No Behavioural Monitoring or Targeted Advertising

ZeroMoblt does not knowingly: undertake tracking or behavioural monitoring of Children for advertising or unrelated commercial purposes; create behavioural, interest, or advertising profiles of Children; serve targeted advertising directed at Children; use a Child's personal data to manipulate purchasing behaviour; sell or rent a Child's personal data; or process a Child's personal data in a manner likely to cause a detrimental effect on the Child's well-being. Nothing in this section prevents ZeroMoblt from conducting service-security monitoring, fraud prevention, safety monitoring, incident detection, or operational analysis that is necessary for providing the requested service and is permitted under applicable law.

Sharing of a Child's Personal Data

A Child's personal data may be disclosed only to persons or organizations that require it for an authorized purpose, including: the Child's parent or lawful guardian; the relevant school, college, campus, or educational institution; assigned and verified drivers, attendants, supervisors, and mobility providers; technology, hosting, communications, payment, verification, and support providers acting on our behalf; emergency responders, law-enforcement bodies, traffic authorities, courts, or government agencies where legally required or necessary to protect life and safety; and professional advisers, auditors, or insurers subject to appropriate confidentiality obligations. Each recipient will receive only the information reasonably necessary for its role, wherever practicable.

Parent and Guardian Controls

Subject to applicable law, a parent or lawful guardian may: request access to the Child's personal data; request correction or updating of inaccurate data; withdraw consent for future processing; request deletion of data that is no longer legally or operationally required; manage authorized persons who may view the Child's trip or location information; and raise a grievance concerning the processing of the Child's personal data. Withdrawal of consent may prevent ZeroMoblt from continuing services that depend on the relevant personal data. Withdrawal will not affect processing already lawfully completed or records that must be retained for legal, safety, accounting, fraud-prevention, or dispute-resolution purposes.

Discovery of Data Without Valid Consent

Where we learn that a Child's personal data has been provided or processed without the required consent or lawful authority, we may suspend the relevant account or service, restrict access to the data, seek valid consent, or securely delete the data, except where retention is required by law or necessary to protect the Child or another person.

Protection of Children

ZeroMoblt will apply reasonable technical and organizational safeguards to protect Children's personal data, including access controls, role-based permissions, authentication measures, audit records, limited disclosure of live location, and appropriate contractual restrictions on service providers.